Healthcare & Medical

For this industry, the core positioning of a membership system (CRM) must focus on "building trust" and "boosting appointment return rates."

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Challenges

The consumption cycle is long, and busy customers easily churn. Most visit only once, resulting in a lack of long-term stickiness.

Operations are bogged down by tedious manual phone calls for appointment reminders.

There is a distinct lack of personalized health/progress tracking and automated marketing tools.

Solution Advantages

1

Digital Cards & Push Notifications to Reduce Churn

Say goodbye to traditional physical cards. Customers simply open the mobile app to earn points and use e-vouchers. Send 'win-back vouchers' via push notifications to dormant customers, achieving high return rates at a low cost.

2

Build a Dedicated Booking Platform

Customers can check available dates, times, party sizes, and service options anytime, anywhere. The system automatically sends booking confirmations and arrival reminders to ensure a seamless experience.

Features Overview

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Digital Membership Card

Consolidate points, e-vouchers, and membership tiers within the app for a seamless O2O experience.

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Pre-paid Packages

Sell bundles of cash or discount vouchers at a promotional price, allowing customers to redeem them by scanning a code upon each visit.

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Refer-a-Friend

Incentivize members to invite friends to download the app in exchange for points or rewards, effectively boosting user engagement and acquisition.

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Membership Tiers

Automatically upgrade or downgrade tiers based on spending or points, offering targeted benefits and exclusive discounts for each level.

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Appointment Bookings

View booking times and headcounts at a glance, significantly reducing manual workloads and preventing double bookings.

Our Clients

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